> For a complete documentation index, fetch https://docs.voximplant.ai/llms.txt

# ACDEvents

## Values

**`OperatorReached`** `'ACD.OperatorReached'`

Triggered when an agent is reached.

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**`OperatorCallAttempt`** `'ACD.OperatorCallAttempt'`

Triggered when an ACD makes a call to a user via the `callUser` method.

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**`OperatorFailed`** `'ACD.OperatorFailed'`

Triggered when an ACD request tries to reach an agent, but the agent declines the call. Note that this is just a notification, the request processing does not stop. The ACD request automatically redirects to the next free agent.

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**`Error`** `'ACD.Error'`

Triggers if the ACD service returns an internal error. The JS scenarios are not able to cause internal errors because these errors depend on internal and network issues.

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**`Waiting`** `'ACD.Waiting'`

Triggers as a result of the `ACDRequest.getStatus` method call.

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**`Queued`** `'ACD.Queued'`

Triggered when an [ACDRequest](/api-reference/voxengine/acd-request) is put to the queue.

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**`Offline`** `'ACD.Offline'`

Triggers if all agents that can handle a request in the specified queue are offline. In this case, the request is not queued.

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**`QueueFull`** `'ACD.QueueFull'`

Triggered when we have one more request to put in the queue but the maximum number of requests (max\_queue\_size) is already reached. In this case, the new request is not queued. The max\_queue\_size and max\_waiting\_time default values are “unlimited”, you can change these values for every new or existing queue in the [control panel](https://manage.voximplant.com/applications).

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> Add the following line to your scenario code to use the events: ``` require(Modules.ACD); ```