***

## title: App users

App users are built-in identities inside a Voximplant application. They are useful for low-cost inbound Voice AI testing from SDK clients and web softphones.

## Setup flow

1. Create one or more users in your application.
2. Sign in from Web SDK, mobile SDK, or a web softphone.
3. Call a destination alias (for example `voice-ai-inbound`).
4. Create a routing rule that matches that alias and points to your inbound scenario.

## Voice AI notes

* Use app-user calling for rapid prompt and tool testing before opening PSTN traffic.
* Keep one dedicated alias per scenario so routing and logs stay unambiguous.
* When you move the same scenario to PSTN, WhatsApp, or SIP, connector logic stays unchanged.

## Links

* Users basics: [https://voximplant.com/docs/getting-started/basic-concepts/users](https://voximplant.com/docs/getting-started/basic-concepts/users)
* Calling a Voximplant user from scenarios: [https://voximplant.com/docs/guides/calls/scenarios#how-to-call-a-voximplant-user](https://voximplant.com/docs/guides/calls/scenarios#how-to-call-a-voximplant-user)
* Routing rules basics: [https://voximplant.com/docs/getting-started/basic-concepts/routing-rules](https://voximplant.com/docs/getting-started/basic-concepts/routing-rules)

<Info title="Screenshots needed">
  - Creating an app user in Control Panel.
  - SDK or web softphone test call to alias routed into a Voice AI scenario.
</Info>