***

title: WhatsApp
subtitle: Connect WhatsApp Business calling to Voximplant scenarios
-------------------------------------------------------------------

## <Icon icon="fa-brands fa-whatsapp" /> Overview

WhatsApp integration lets you process WhatsApp calls/messages with VoxEngine logic and route them to your Voice AI scenarios.
Use the integration flow to connect Meta credentials, complete verification, and attach numbers.

![WhatsApp integration overview](https://files.buildwithfern.com/voximplant.docs.buildwithfern.com/64d66f8ebd135a0a3c224669ae5a9180c77a49bb6b55402710366de20d810be4/docs/assets/getting-started/whatsapp-overview.png)

## <Icon icon="fa-duotone fa-screwdriver-wrench" /> Setup flow

<Steps>
  <Step title="Open WhatsApp integration in Control Panel">
    Start with the Voximplant WhatsApp integration guide and connect your account.
  </Step>

  <Step title="Complete registration and verification">
    Follow the registration and verification flow for your WhatsApp Business setup.
    ![WhatsApp registration](https://files.buildwithfern.com/voximplant.docs.buildwithfern.com/f2e30c49af7a45d80c59a25b1e1618a938e982079c3509f1680549fc8ba8731d/docs/assets/getting-started/whatsapp-registration.png)
  </Step>

  <Step title="Attach phone number and routing">
    Attach the WhatsApp number and map routing to your scenario.
    ![WhatsApp phone number setup](https://files.buildwithfern.com/voximplant.docs.buildwithfern.com/41b0408b5af1cc9cd5257f93643b478492be058eafff25b689ebaa80a0ddac8e/docs/assets/getting-started/whatsapp-phone-number.png)
    ![WhatsApp numbers in manage.voximplant.com](https://files.buildwithfern.com/voximplant.docs.buildwithfern.com/64d66f8ebd135a0a3c224669ae5a9180c77a49bb6b55402710366de20d810be4/docs/assets/getting-started/manage-whatsapp-numbers.png)
  </Step>
</Steps>

Setup references:

* [WhatsApp integration guide](https://voximplant.com/docs/guides/integrations/whatsapp)
* [WhatsApp integration walkthrough video](https://www.youtube.com/watch?v=HgJqTYfWq30)

## <Icon icon="fa-duotone fa-arrow-up-right" /> Outbound specifics

Use `VoxEngine.callWhatsappUser()` for outbound WhatsApp calls from your scenario.

```js title="Outbound WhatsApp"
const call = VoxEngine.callWhatsappUser({
  number: "+15551234567",
  callerid: "15557654321"
});
```

Outbound walkthrough:

* [Outbound WhatsApp calling video](https://www.youtube.com/watch?v=K5PmVQJGoLc)

#### <icon icon="fa-duotone fa-solid fa-link" /> More information:

* [Processing calls in scenarios guide](https://voximplant.com/docs/guides/calls/scenarios)
* [VoxEngine Call class](https://voximplant.com/docs/references/voxengine/call)
* [WhatsApp integration guide](https://voximplant.com/docs/guides/integrations/whatsapp)
* [VoxEngine.callWhatsappUser](https://voximplant.com/docs/references/voxengine/voxengine/callwhatsappuser)
* [WhatsApp integration walkthrough video](https://www.youtube.com/watch?v=HgJqTYfWq30)
* [Outbound WhatsApp calling walkthrough video](https://www.youtube.com/watch?v=K5PmVQJGoLc)