SmartQueueEvents
Add the following line to your scenario code to use the events: require(Modules.SmartQueue);
Values
Waiting
The task is waiting for distribution to an agent. This event occurs every 10 or 15 seconds and contains information about task’s position in a queue and approximate response time.
OperatorReached
An agent responded to the task, e.g. answered the call. This event indicates that SmartQueue processed the task successfully.
EnqueueSuccess
The task has been enqueued successfully.
TaskDistributed
SmartQueue distributed the task to an agent. This event can occur multiple times if an agent does not respond during the timeout.
ClientDisconnected
The client disconnected.
When you process the ClientDisconnected event, call the e.cancel() method inside the event manually to cancel the task.
TaskCanceled
The task is cancelled.
Error
An error occurred.
