SmartQueueTask

A SmartQueue task is for a certain agent, which can be a call or a chat. Add the following line to your scenario code to use the class:

require(Modules.SmartQueue);

Methods

addEventListener

Adds a handler for the specified SmartQueueEvents event. Use only functions as handlers; anything except a function leads to the error and scenario termination when a handler is called.

1
addEventListener(event: SmartQueueEvents | T, callback: (event: _SmartQueueEvents[T]) => any): void

Parameters

end

Ends the current task.

1
end(description: string, terminationStatus?: TerminationStatus): void

Parameters

removeEventListener

Removes a handler for the specified SmartQueueEvents event.

1
removeEventListener(event: SmartQueueEvents | T, callback?: (event: _SmartQueueEvents[T]) => any): void

Parameters

Properties