GetACDState

POST

https://api.voximplant.com/platform_api/GetACDState

POST

/platform_api/GetACDState

curl -X POST https://api.voximplant.com/platform_api/GetACDState \
     -H "Authorization: Bearer <token>"

{
  "result": {
    "acd_queues": [
      {
        "acd_queue_id": 1,
        "ready_operators": [
          {
            "user_id": 661885,
            "user_name": "op5",
            "user_display_name": "op 5",
            "idle_duration": 212
          }
        ],
        "locked_operators": [
          {
            "user_id": 661884,
            "user_name": "op4",
            "user_display_name": "op 4",
            "unreached": "2014-03-26 08:09:36"
          },
          {
            "user_id": 661863,
            "user_name": "op3",
            "user_display_name": "op 3",
            "locks": [
              {
                "id": "577b77c8565040c5bd322af65e787302",
                "created": "2014-03-26 07:59:58"
              }
            ]
          },
          {
            "user_id": 661866,
            "user_name": "op6",
            "user_display_name": "op 6",
            "locks": [
              {
                "id": "3f2d7f188c4211e58994feff819cdc9f",
                "created": "2014-03-26 08:07:14"
              }
            ],
            "acd_calls": [
              {
                "acd_session_history_id": 192,
                "acd_request_id": "95d9eddf040348f3b79454bb5379f604",
                "acd_queue_id": 1,
                "acd_queue_name": "myqueue",
                "callerid": "79267774411",
                "begin_time": "2014-03-26 08:07:12"
              }
            ]
          },
          {
            "user_id": 661867,
            "user_name": "op7",
            "user_display_name": "op 7",
            "locks": [
              {
                "id": "b1f1809996974a0ba2cb660c730ae5c0",
                "created": "2014-03-26 08:08:17"
              }
            ],
            "acd_calls": [
              {
                "acd_session_history_id": 195,
                "acd_request_id": "edd39d292e414ecebbfd237d8ba2d7f1",
                "acd_queue_id": 3,
                "acd_queue_name": "support",
                "callerid": "79297704410",
                "begin_time": "2014-03-26 08:08:15",
                "submitted": "2014-03-26 08:08:25"
              }
            ]
          }
        ],
        "after_service_operators": [],
        "after_service_operator_count": 0,
        "servicing_calls": [],
        "waiting_calls": [
          {
            "user_id": 661866,
            "user_name": "op6",
            "user_display_name": "op 6",
            "priority": 100,
            "callerid": "79267774411",
            "begin_time": "2014-03-26 08:07:12",
            "waiting_time": 146,
            "minutes_to_submit": 0,
            "acd_session_history_id": 192
          }
        ],
        "acd_queue_name": "myqueue",
        "ready_operator_count": 1,
        "locked_operator_count": 4
      }
    ]
  }
}

Gets the current ACD queue state.

Allowed roles: Owner, Admin, Developer.

Example request: Get the state of the queue 1.

Authentication

AuthorizationBearer

Voximplant Management API uses signed JWT tokens generated from your service-account private key. Pass the token in the Authorization header as a Bearer value:

Authorization: Bearer $VOXIMPLANT_TOKEN

See Authorization for ready-to-copy snippets in bash, Python, Node.js and Go that turn your credentials.json into a token.

Query parameters

acd_queue_idlist of integersOptional

The ACD queue ID list separated by semicolons (;). Use the 'all' value to select all ACD queues

Response

Successful response

resultobjectOptional

The [GetACDState] function result item.