TerminationStatus

The SmartQueue termination status.
View as Markdown

Values

NONE
0

No termination status has been provided

INTERNAL_ERROR
500

Internal error has occurred (ErrorCode, EndTaskCode, EndOperatorActivityCode)

NORMAL
1000

Task has been completed successfully in the scenario (TaskCanceledCode)

TIMEOUT_REACHED
1001

Timeout for the task has expired (TaskCanceledCode)

MS_NOT_ANSWERED
1002

Media server does not answer (TaskCanceledCode)

QUEUE_EMPTY
1003

Queue is empty

MAX_WAITING_TIME_REACHED
1004

Maximum waiting time has been reached

MAX_QUEUE_SIZE_REACHED
1005

Maximum queue size has been reached

OPERATOR_NOT_AVAILABLE
1006

No agents available

CLIENT_TERMINATE
1100

Customer has cancelled the task (EndTaskCode)

FINISHED_BY_CLIENT
1201

Customer has finished the task (EndOperatorActivityCode)

FINISHED_BY_OPERATOR
1202

Agent has finished the task (EndOperatorActivityCode)

FAILED
1203

Agent has missed or declined the task (EndOperatorActivityCode)

CANCELED
1204

Task is cancelled in the scenario (EndOperatorActivityCode)

TRANSFERRED
1205

Task is transferred (EndOperatorActivityCode)