Gets the metrics for the specified SmartQueue for the last 2 days. Refer to the SmartQueue reporting guide to learn more.
Example request: Get the time agents spent in the ONLINE status for all SmartQueues within one application.
The application ID to search by. Required unless application_name is provided.
The application name to search by. Required unless application_id is provided.
The user name list separated by semicolons (;). user_name can be used instead of user_id
The SmartQueue name list separated by semicolons (;). Can be used instead of sq_queue_id
The from date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss. Default is the current time minus 1 day
The to date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss. Default is the current time
The selected timezone or the ‘auto’ value (the account location)
Interval format: YYYY-MM-DD HH:mm:ss. Default is 1 day
Maximum waiting time. Required for the service_level report type
The used timezone, e.g., ‘Etc/GMT’
Voximplant Management API uses signed JWT tokens generated from your service-account private key. Pass the token in the Authorization header as a Bearer value:
See Authorization for ready-to-copy snippets in bash, Python, Node.js and Go that turn your credentials.json into a token.
The user ID list with a maximum of 5 values separated by semicolons (;). Use the ‘all’ value to select all users. Can operate as a filter for the occupancy_rate, sum_agents_online_time, sum_agents_ready_time, sum_agents_dialing_time, sum_agents_in_service_time, sum_agents_afterservice_time, sum_agents_dnd_time, sum_agents_banned_time, min_handle_time, max_handle_time, average_handle_time, count_handled_calls, min_after_call_worktime, max_after_call_worktime, average_after_call_worktime report types
The SmartQueue ID list with a maximum of 5 values separated by semicolons (;). Can operate as filter for the calls_blocked_percentage, count_blocked_calls, average_abandonment_rate, count_abandonment_calls, service_level, occupancy_rate, min_time_in_queue, max_time_in_queue, average_time_in_queue, min_answer_speed, max_answer_speed, average_answer_speed, min_handle_time, max_handle_time, average_handle_time, count_handled_calls, min_after_call_worktime, max_after_call_worktime, average_after_call_worktime report types
The report type. Possible values are: calls_blocked_percentage, count_blocked_calls, im_blocked_chats_percentage, im_count_blocked_chats, im_answered_chats_rate, average_abandonment_rate, count_abandonment_calls, service_level, im_service_level, occupancy_rate, im_agent_occupancy_rate, agent_utilization_rate, im_agent_utilization_rate, sum_agents_online_time, sum_agents_ready_time, sum_agents_dialing_time, sum_agents_in_service_time, sum_agents_in_service_incoming_time, sum_agents_in_service_outcoming_time, sum_agents_afterservice_time, sum_agents_dnd_time, sum_agents_custom_1_time, sum_agents_custom_2_time, sum_agents_custom_3_time, sum_agents_custom_4_time, sum_agents_custom_5_time, sum_agents_custom_6_time, sum_agents_custom_7_time, sum_agents_custom_8_time, sum_agents_custom_9_time, sum_agents_custom_10_time, sum_agents_banned_time, im_sum_agents_online_time, im_sum_agents_ready_time, im_sum_agents_in_service_time, im_sum_agents_dnd_time, im_sum_agents_custom_1_time, im_sum_agents_custom_2_time, im_sum_agents_custom_3_time, im_sum_agents_custom_4_time, im_sum_agents_custom_5_time, im_sum_agents_custom_6_time, im_sum_agents_custom_7_time, im_sum_agents_custom_8_time, im_sum_agents_custom_9_time, im_sum_agents_custom_10_time, im_sum_agents_banned_time, average_agents_idle_time, max_agents_idle_time, min_agents_idle_time, percentile_0_25_agents_idle_time, percentile_0_50_agents_idle_time, percentile_0_75_agents_idle_time, min_time_in_queue, max_time_in_queue, average_time_in_queue, min_answer_speed, max_answer_speed, average_answer_speed, im_min_answer_speed, im_max_answer_speed, im_average_answer_speed, min_handle_time, max_handle_time, average_handle_time, count_handled_calls, min_after_call_worktime, max_after_call_worktime, average_after_call_worktime, count_agent_unanswered_calls, im_count_agent_unanswered_chats, min_reaction_time, max_reaction_time, average_reaction_time, im_min_reaction_time, im_max_reaction_time, im_average_reaction_time, im_count_abandonment_chats, im_count_lost_chats, im_lost_chats_rate, call_count_assigned_to_queue, im_count_assigned_to_queue
Group the result by agent or queue. The agent grouping is allowed only for 1 queue and for the occupancy_rate, sum_agents_online_time, sum_agents_ready_time, sum_agents_dialing_time, sum_agents_in_service_time, sum_agents_afterservice_time, sum_agents_dnd_time, sum_agents_banned_time, min_handle_time, max_handle_time, average_handle_time, count_handled_calls, min_after_call_worktime, max_after_call_worktime, average_after_call_worktime report types. The queue grouping allowed for the calls_blocked_percentage, count_blocked_calls, average_abandonment_rate, count_abandonment_calls, service_level, occupancy_rate, min_time_in_queue, max_time_in_queue, average_time_in_queue, min_answer_speed, max_answer_speed, average_answer_speed, min_handle_time, max_handle_time, average_handle_time, count_handled_calls, min_after_call_worktime, max_after_call_worktime, average_after_call_worktime report types
